At Growth Catalyst Academy by Digital Mind Collective, we are committed to providing exceptional digital learning experiences and ensuring complete customer satisfaction. We understand that your educational investment is important, and we have designed this comprehensive refund policy to be fair, transparent, and accommodating while respecting the unique nature of digital educational content.

Understanding Our Digital Course Refund Framework

Our refund policy is specifically tailored for digital educational content, which differs significantly from physical products. Unlike traditional merchandise, digital courses provide immediate access to valuable knowledge, resources, and intellectual property that cannot be “returned” in the conventional sense once accessed and consumed.

We utilize an advanced tracking system integrated into our learning management platform that monitors your engagement with course materials, including video lectures, reading materials, interactive exercises, and assessments. This sophisticated technology ensures accurate and objective measurement of your course progress, providing a fair basis for refund eligibility determination.

Refund Eligibility Criteria

Qualifying Conditions for Full Refund:

To be eligible for a complete refund of your course purchase, you must satisfy both of the following essential requirements:

Course Completion Threshold: You must have completed less than 10% of the purchased digital course content. Our comprehensive tracking system continuously monitors your progress through all course elements, providing precise measurement of your engagement level. This threshold ensures that customers who have not substantially engaged with the course material receive appropriate consideration for refund requests.

Application Timeline: Your refund request must be submitted within 2 days (48 hours) of your original purchase date. This timeframe begins from the moment your payment is successfully processed and course access is granted to your account. The two-day window provides sufficient opportunity to explore the course introduction and initial content while maintaining reasonable boundaries for refund processing.

Non-Qualifying Conditions:

Please note that refunds cannot be processed if you have completed 15% or more of the course content. Once you have progressed beyond this threshold, we consider that you have received substantial value from the educational material and have made a meaningful commitment to the learning process. This policy protects our intellectual property while ensuring fair compensation for the comprehensive content and resources provided.

How to Apply for Your Refund

Refund Application Process:

If you meet the eligibility criteria outlined above and wish to request a refund, we have streamlined the process for your convenience. When submitting your request, please include your complete order details, purchase date, course name, and registered email address to help our team process your application efficiently.

Contact Methods for Refund Requests:

Email Application: Send your detailed refund request to digitalmindcollectiveA@gmail.com. Our customer service team will review your request against our tracking system data and respond within 24 hours with confirmation of your refund status.

WhatsApp Application: Contact us directly through WhatsApp at +918304008201 for immediate assistance. Our representatives can guide you through the refund process in real-time and provide instant support for your inquiry.

Required Information:

To expedite your refund processing, please ensure your request includes your full name as it appears on the purchase, email address used for registration, order confirmation number, and a brief explanation of your refund request. This information enables our team to quickly locate your account and verify your purchase history.

Refund Processing Timeline and Procedures

Processing Duration:

Once your refund request has been reviewed, approved, and verified against our eligibility criteria, the refund amount will be processed within 7-8 working days. This timeframe accounts for internal processing procedures, payment gateway requirements, and banking system protocols. Working days are calculated as Monday through Friday, excluding weekends and public holidays.

Refund Method:

All approved refunds will be credited back to the original payment method used for your course purchase. If you paid via credit card, the refund will appear on your statement within the specified timeframe. For digital wallet payments, the amount will be credited directly to your respective wallet account. In cases where your original payment method is no longer available, our support team will work with you to arrange a suitable alternative refund method.

Technical Support and Payment Issues

Assistance for Payment-Related Problems:

We recognize that technical difficulties can occasionally occur during the payment process or while accessing your purchased course content. Our dedicated support team is equipped to handle various scenarios including failed transactions, duplicate charges, access problems, and platform-related technical issues.

Contact Information for Technical Support:

For any payment failures, transaction errors, technical difficulties, or general inquiries not related to refunds, please reach out to our support team through the following channels:

WhatsApp Support: +918304008201 – Available for real-time assistance and immediate problem resolution

Email Support: digitalmindcollectiveA@gmail.com – For detailed inquiries and comprehensive documentation of technical issues

Our technical support team prioritizes resolving these matters quickly to ensure minimal disruption to your learning experience and maintains the highest standards of customer service throughout your educational journey.

Website Ownership:

This website and all associated digital content, courses, educational materials, and services are legally owned and operated by Mr. Sourav Dev and Mr. Abhinav Krishna. As the legal proprietors of Digital Mind Collective, they maintain full responsibility for platform operations, content quality, customer service standards, and adherence to this refund policy.

All refund decisions are made in strict accordance with the terms outlined in this policy, and the legal owners reserve the right to make final determinations on refund eligibility in cases requiring individual assessment or circumstances falling outside standard criteria.

Important Terms and Acknowledgment

Policy Acceptance:

By purchasing and accessing courses through our platform, you acknowledge that you have read, understood, and agreed to abide by all terms outlined in this Refund & Return Policy. We encourage all prospective students to carefully review course descriptions, prerequisites, and available sample content to make informed decisions about their educational investments.

Customer Responsibility:

Customers are responsible for understanding these refund terms before making purchases. We maintain the right to update this policy periodically to reflect changes in our services or business practices, with any modifications clearly communicated through our website.

Contact Information Summary:

For all refund requests, technical support, and general inquiries:

Email: digitalmindcollectiveA@gmail.com
WhatsApp: +918304008201

We value your investment in digital education and remain committed to providing exceptional customer service and support throughout your learning journey with Digital Mind Collective.