Shipping & Delivery Policy

At Growth Catalyst Academy by Digital Mind Collective, we operate exclusively as a digital learning platform, making traditional shipping policies completely irrelevant to our business model. Unlike the generic template suggested by Razorpay that mentions courier companies and postal services, our platform delivers educational content instantly through digital channels only.

No Physical Products or Shipping Services

Complete Rejection of Physical Shipping:

Growth Catalyst Academy by Digital Mind Collective does not manufacture, stock, warehouse, or ship any physical products whatsoever. We do not work with courier companies, postal services, or any physical delivery mechanisms. There are no packages, parcels, or physical materials involved in any of our transactions.

Exclusively Digital Content:

Our entire educational catalog consists exclusively of digital content including video courses, interactive materials, downloadable resources, assessments, and certificates. All educational products are delivered electronically through your secure, registered account dashboard.

Digital Content Delivery System

Instant Global Access:

For International Students: Whether you’re accessing our platform from UAE, Qatar, Saudi Arabia, UK, USA, Canada, Singapore, or any other country worldwide, you receive identical instant digital delivery through our cloud-based infrastructure. Our content delivery network ensures optimal streaming quality and download speeds regardless of your geographical location.

For Domestic Students: Students within India receive the same premium digital delivery experience with optimized local server access for enhanced performance, ensuring lightning-fast course loading times and seamless video streaming.

Immediate Course Access:

Upon successful payment confirmation, you receive instant access to your purchased courses through your personalized dashboard. There are no delivery delays, shipping timeframes, or waiting periods. Your educational content is available within seconds of purchase completion.

How to Access Your Digital Courses

Simple Access Process:

  1. Account Login: Use your registered email and password to access your Growth Catalyst Academy by Digital Mind Collective account
  2. Dashboard Navigation: Your personal learning dashboard displays all purchased courses and available content
  3. Immediate Learning: Click on any purchased course to start accessing video lectures, materials, and interactive elements
  4. Progress Tracking: Monitor your advancement through our integrated analytics system

Digital Delivery Confirmation:

Delivery of all educational services is confirmed through email to the address you specified during registration. You will receive:

  • Purchase confirmation with course details
  • Account access instructions and login guidance
  • Course access links and dashboard navigation help
  • Receipt and payment confirmation for your records

Technical Support and Issue Resolution

Comprehensive Digital Support:

Our dedicated support team handles all digital delivery and access issues including:

  • Account access difficulties and login troubleshooting
  • Course navigation and dashboard functionality questions
  • Video playback and streaming problems
  • Platform compatibility across devices
  • Download and offline access support

Partner-Related Technical Issue Resolution:

Should technical difficulties occur due to issues with our associated partners (payment gateways, hosting services, content delivery networks, or third-party integrations), we guarantee complete resolution within 4 working days of issue identification and verification. This includes coordinating with partner organizations, implementing fixes, testing solutions, and ensuring full service restoration.

Multiple Support Channels:

For any issues in utilizing our services or accessing your digital courses:

WhatsApp Support: +918304008201 – For immediate assistance, quick questions, or real-time troubleshooting

Email Support: digitalmindcollectiveA@gmail.com – For detailed inquiries, technical documentation, or comprehensive support requests

Advantages of Our Digital Delivery Model

Immediate Benefits:

  • No shipping costs or delivery fees
  • Instant course availability upon payment confirmation
  • Global accessibility without geographical restrictions
  • No risk of lost or damaged packages
  • Environmentally sustainable delivery method
  • Lifetime access to purchased educational content

Superior User Experience:

  • Access from multiple devices simultaneously
  • Cloud-based backup ensures content availability
  • Regular updates and improvements to course materials
  • 24/7 availability from anywhere with internet connection

Growth Catalyst Academy by Digital Mind Collective and all associated digital educational services are legally owned and operated by Mr. Sourav Dev and Mr. Abhinav Krishna. They maintain full responsibility for platform operations, digital content delivery, technical infrastructure, and customer service standards.

Unlike traditional shipping policies that involve liability for courier delays or postal service issues, our digital delivery model eliminates these concerns entirely. We guarantee immediate digital access to your educational investments upon successful payment confirmation.

Contact Information Summary:

For all digital course access, technical support, or platform assistance:

Email: digitalmindcollectiveA@gmail.com
WhatsApp: +918304008201

Legal Owners: Mr. Sourav Dev and Mr. Abhinav Krishna

We are committed to providing exceptional digital learning experiences through our innovative online platform, ensuring your educational content is always instantly accessible when you need it.