Welcome to Growth Catalyst Academy by Digital Mind Collective’s dedicated support center. We are committed to providing exceptional customer service and ensuring that every member of our global learning community receives prompt, professional, and personalized assistance. Whether you’re exploring our courses, need technical support, are interested in becoming an instructor, or have general inquiries, our experienced team is here to guide you every step of the way.

How to Reach Our Support Team

We offer multiple convenient channels to ensure you receive the right support when you need it most:

Email Support: digitalmindcollective@gmail.com

Our email channel is perfect for detailed inquiries, comprehensive questions, and formal requests. When contacting us via email, please include relevant details such as your account information, course names, or specific issues to help us provide the most effective assistance. We acknowledge all email inquiries within 24 hours and provide comprehensive responses within 24-48 hours for standard requests.

WhatsApp Support: +918304008201

For immediate assistance, quick questions, or urgent technical issues, our WhatsApp channel provides direct access to our support team. This is ideal for time-sensitive matters, real-time troubleshooting, or when you need instant clarification. We typically respond within 15-30 minutes during business hours.

What We Can Help You With

Student Support Services:

  • Course access and navigation assistance
  • Account management and profile updates
  • Payment processing and refund requests
  • Technical troubleshooting across devices
  • Learning progress tracking questions
  • Course recommendations based on your goals

Instructor Support Services:

  • Instructor registration and onboarding
  • Course publishing and content upload assistance
  • Revenue sharing and payment inquiries
  • Platform tools and analytics guidance
  • Content management and updates

Technical Assistance:

  • Platform compatibility and browser issues
  • Video playback and streaming problems
  • Mobile app support and optimization
  • Account security and password recovery
  • Dashboard functionality and features

Business and Partnership Inquiries:

  • Corporate training solutions
  • Strategic partnership opportunities
  • Media and press inquiries
  • Collaboration proposals
  • Bulk course purchases and enterprise solutions

Business Hours and Response Commitment

Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (IST – Indian Standard Time)

Response Time Commitment:

  • Email: 24-48 hours for comprehensive responses
  • WhatsApp: 15-30 minutes during business hours
  • Emergency Issues: Immediate attention for critical platform problems

Queries received outside business hours will be addressed promptly on the next working day. For urgent matters requiring immediate attention, please use our WhatsApp channel with “URGENT” in your message.

Global Accessibility and International Support

Growth Catalyst Academy by Digital Mind Collective serves students and instructors worldwide, including users from India, UAE, Qatar, Saudi Arabia, UK, USA, Canada, Singapore, and many other countries. Our support team is equipped to assist users across different time zones and can provide guidance for international payment methods and regional access requirements.

Platform Leadership and Commitment

Legal Ownership and Management:

Growth Catalyst Academy by Digital Mind Collective is legally owned and operated by Mr. Sourav Dev and Mr. Abhinav Krishna, who maintain ultimate responsibility for platform operations, customer service standards, and business excellence.

Professional Excellence:

Mr. Sourav Dev brings over 12 years of digital marketing expertise as a Senior Performance Marketing Strategist and Digital Marketing Expert. His extensive experience includes collaborations with major brands like Apple, TCL, Hisense, and Aster Medcity, managing campaigns across 14+ countries with monthly budgets exceeding 60+ Lakhs INR. This professional background ensures that Growth Catalyst Academy operates with the highest standards of digital excellence and customer-focused service delivery.

Together, Mr. Sourav Dev and Mr. Abhinav Krishna are personally committed to providing transformative digital education experiences and ensuring that every interaction with our platform reflects their dedication to quality, innovation, and student success.

Quality Assurance and Continuous Improvement

Our Service Commitment:

  • Providing accurate, timely, and professional responses
  • Maintaining strict confidentiality and data protection
  • Continuously improving our support processes
  • Listening to your feedback and implementing valuable suggestions
  • Ensuring accessibility for all learners, including those with special needs

Feedback and Suggestions:

We actively encourage feedback from our community to enhance our platform, courses, and support services. Your suggestions help us create better learning experiences for all users.

Emergency and Critical Support

For urgent matters that significantly impact your learning experience, such as:

  • Security concerns or account breaches
  • Payment errors affecting course access
  • Technical issues preventing course completion
  • Copyright infringement reports

Please contact us immediately via WhatsApp at +918304008201 or email with “URGENT” in the subject line.

Contact Information Summary:

Email: digitalmindcollective@gmail.com
WhatsApp: +918304008201
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (IST)
Legal Owners: Mr. Sourav Dev and Mr. Abhinav Krishna

We look forward to supporting your educational journey and helping you achieve your learning goals through Growth Catalyst Academy by Digital Mind Collective. Your success is our mission, and we are here to ensure you have an exceptional experience on our platform.