Privacy Policy

At Growth Catalyst Academy by Digital Mind Collective, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, protect, and share your data when you access our online learning platform, create an account, purchase courses, or interact with our services. We believe in complete transparency regarding our data practices and maintain the highest standards of privacy protection for our global learning community.

By using Growth Catalyst Academy by Digital Mind Collective, you acknowledge that you have read, understood, and agree to the data collection and usage practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide exceptional educational services, enhance your learning experience, and maintain platform security. This information falls into two main categories: information you provide directly and information we collect automatically.

Personal Information You Provide:

Account Registration Data: When you create an account on our platform, we collect essential information including your full name, email address, contact phone number, date of birth, country of residence, and preferred language settings. This information is crucial for creating your personalized learning profile, ensuring secure access to purchased courses, and enabling effective communication.

Educational Profile Information: You may choose to provide additional details about your educational background, professional experience, learning goals, areas of interest, and current skill levels. This information helps us provide personalized course recommendations, customize your learning dashboard, and improve your overall educational experience on our platform.

Payment and Transaction Information: When you purchase courses, we collect necessary billing information including your billing address and payment method details. However, sensitive payment data such as credit card numbers are processed securely through trusted third-party payment processors and are never stored on our servers. We retain transaction records including purchase dates, course details, and payment confirmations for account management and refund processing purposes.

Communication Records: We maintain comprehensive records of your interactions with our platform, including email correspondence, WhatsApp messages, support tickets, feedback submissions, and any other communications with our customer service team. This information enables us to provide effective support and maintain service quality.

Instructor-Specific Information: If you register as an instructor on our platform, we collect additional information including your professional credentials, educational background, subject matter expertise, course content materials, banking details for revenue sharing, and any supporting documentation required for instructor verification and content quality assurance.

Information We Collect Automatically:

Platform Usage and Learning Analytics: Our advanced tracking system monitors your interactions with our platform, including courses accessed, learning progress, time spent on different modules, assessment scores, completion rates, and overall engagement patterns. This comprehensive tracking system is specifically designed to accurately measure course completion percentages for refund eligibility determination as outlined in our Refund & Return Policy.

Technical and Device Information: We automatically collect information about the devices and browsers you use to access our platform, including IP addresses, device identifiers, operating system versions, browser types and versions, screen resolution, mobile network information, and device settings. This data helps us optimize content delivery, troubleshoot technical issues, and ensure cross-platform compatibility.

Website Analytics Data: Our servers automatically record detailed log information including pages visited, navigation patterns, search queries, click-through rates, time stamps, referral sources, and user journey data. This information helps us understand user behavior, improve platform functionality, and enhance overall user experience.

Cookies and Tracking Technologies: We employ various cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities, remember your preferences, analyze site traffic, and deliver personalized content and experiences.

2. How We Use Your Information

We use your personal information for various essential purposes that directly support your educational journey and platform experience:

Service Delivery and Account Management:

Course Access and Delivery: Your account information enables us to grant immediate access to purchased courses, track your learning progress through our comprehensive analytics system, provide personalized dashboards, deliver course materials securely, and maintain lifetime access to your educational content.

Customer Support and Communication: We use your contact information to respond promptly to inquiries, resolve technical issues, provide assistance with course access, process refund requests, and address any concerns about our platform or services. This ensures you receive timely and effective support throughout your learning journey.

Platform Personalization and Optimization: We analyze your learning preferences, progress data, and usage patterns to provide intelligent course recommendations, customize your learning experience, suggest relevant educational content, and optimize platform performance based on your individual needs and interests.

Marketing and Promotional Communications:

Explicit Marketing Consent: By registering on our platform, you explicitly consent to Growth Catalyst Academy by Digital Mind Collective using your provided contact information (name, email address, phone number) for comprehensive marketing and promotional activities. This consent allows us to contact you through various channels including email, SMS, WhatsApp, phone calls, and in-platform notifications.

Educational Updates and Announcements: We will inform you about new courses, platform features, instructor announcements, curriculum updates, special offers, educational events, webinars, and other valuable content related to your learning interests and our platform services.

Promotional Campaigns: Your information enables us to send targeted marketing materials about discounts, special promotions, limited-time offers, seasonal campaigns, and exclusive opportunities available to our learning community.

Newsletter and Educational Content: With your consent, we provide regular newsletters containing educational tips, industry insights, learning strategies, career guidance, and valuable content related to your areas of interest and professional development.

Platform Analytics and Improvement:

Usage Analysis and Research: We analyze aggregated and anonymized user data to understand platform usage patterns, identify popular courses, assess learning effectiveness, measure engagement rates, and make data-driven decisions about platform improvements and new feature development.

Performance Optimization: Your usage data helps us optimize platform performance, improve loading speeds, enhance user interface design, streamline navigation, and ensure seamless delivery of educational content across different devices and browsers.

Security and Compliance:

Fraud Prevention and Security: We use your information to monitor and prevent fraudulent activities, unauthorized access attempts, security breaches, and other malicious conduct that could harm our platform, users, or business operations.

Legal Compliance: We may process your information to comply with applicable laws, regulations, legal processes, tax reporting requirements, and governmental requests as required by law.

Growth Catalyst Academy by Digital Mind Collective does not sell, rent, or trade your personal information to third parties for their marketing purposes. We maintain strict control over your data and only share information in specific, limited circumstances:

Trusted Service Providers:

We work with carefully selected third-party service providers who assist us in delivering our educational services:

Payment Processing Partners: Your payment information is securely transmitted to authorized payment processors who handle transaction processing, fraud prevention, and payment security. These providers are bound by strict confidentiality agreements and comply with industry-standard security protocols including PCI DSS compliance.

Cloud Infrastructure and Hosting: We utilize reputable cloud service providers to store course content, user data, and maintain our platform infrastructure. These providers maintain high security standards and comply with international data protection regulations.

Communication and Marketing Services: We employ professional email marketing platforms, SMS services, and communication tools to deliver newsletters, course updates, and marketing materials. These services are configured to protect your personal information and provide opt-out mechanisms.

Analytics and Performance Tools: We use analytics services to understand user behavior, measure platform performance, and gather insights for improvement. These services may collect anonymized usage data while maintaining user privacy.

Legal Requirements and Protection:

Legal Compliance: We will disclose personal information when required by applicable laws, court orders, legal processes, subpoenas, or government regulations. This includes compliance with tax reporting requirements, anti-money laundering regulations, and other legal obligations.

Platform and User Protection: We may share information to investigate and prevent fraudulent activities, security breaches, copyright infringement, or other violations of our Terms and Conditions that could harm our platform, users, or business operations.

Business Transfers: In the event of a merger, acquisition, or sale of business assets, user information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

With Your Explicit Consent: We may share your information with third parties when we have your clear and explicit consent to do so.

4. Data Security and Protection

We implement comprehensive, multi-layered security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

Technical Security Infrastructure:

Advanced Encryption: All data transmission between your device and our servers is protected using industry-standard SSL/TLS encryption protocols. Sensitive information stored on our servers is encrypted using advanced encryption algorithms (AES-256) to prevent unauthorized access.

Access Controls and Authentication: We maintain strict access controls that limit employee and contractor access to personal information based on job responsibilities and the principle of least privilege. All personnel with access to user data are bound by comprehensive confidentiality agreements and undergo regular security training.

Security Monitoring and Threat Detection: Our platform employs continuous security monitoring systems, intrusion detection software, and automated threat response mechanisms that detect and respond to potential security threats, unauthorized access attempts, and suspicious activities in real-time.

Regular Security Audits: We conduct comprehensive security assessments, vulnerability testing, penetration testing, and compliance audits to ensure our security measures remain effective against evolving cyber threats and maintain industry best practices.

Data Backup and Recovery: We maintain secure, encrypted backup systems with geographically distributed storage to protect against data loss and ensure business continuity. All backup data is encrypted and stored in facilities with restricted access and environmental controls.

Physical Security Measures:

Our data centers and office facilities implement robust physical security measures including biometric access controls, 24/7 surveillance systems, environmental monitoring, and multi-factor authentication to safeguard the infrastructure that processes and stores your personal information.

5. Your Privacy Rights and Control

You have comprehensive rights regarding your personal information and how we process it. We are committed to facilitating the exercise of these rights:

Access and Information Rights:

Data Access: You have the right to request and receive a complete copy of all personal information we hold about you, including details about how we collect, use, and share your data.

Processing Information: You can request detailed information about our data processing activities, including the purposes of processing, categories of data involved, and third parties with whom we share information.

Account Management and Control:

Profile Management: You can access, review, and update your personal information through your account dashboard at any time. This includes modifying your profile details, contact information, communication preferences, and privacy settings.

Data Correction: If you discover inaccuracies in your personal information, you can update most details directly through your account settings or contact our support team for assistance with more complex changes.

Communication Preferences and Marketing Control:

Marketing Opt-Out: You have complete control over marketing communications and can opt-out at any time through multiple methods:

Adjust communication preferences directly in your account dashboard
Use unsubscribe links provided in all marketing emails
Contact our support team via email or WhatsApp to request removal from marketing communications
Modify notification settings for different types of communications

Granular Communication Control: You can choose specific types of communications you wish to receive, such as course updates, platform announcements, promotional offers, or educational newsletters.

Data Portability and Deletion Rights:

Data Export: Upon request, we can provide your personal information in a structured, commonly used, machine-readable format (such as CSV or JSON) that allows you to transfer your data to another service provider.

Account and Data Deletion: You may request complete deletion of your account and associated personal information by contacting our support team. We will process deletion requests promptly while retaining only information required for legal compliance, security purposes, or dispute resolution.

Consent Management:

Consent Withdrawal: Where we rely on your consent to process personal information (such as for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

6. Cookies and Tracking Technologies

Growth Catalyst Academy by Digital Mind Collective uses various cookies and tracking technologies to enhance your browsing experience and provide personalized services:

Types of Cookies We Use:

Essential Cookies: These cookies are absolutely necessary for our platform to function properly. They enable core functionality such as user authentication, security features, course access, progress tracking, and basic navigation. These cookies cannot be disabled without significantly affecting platform performance.

Performance and Analytics Cookies: We use analytics cookies to understand how users interact with our platform, which courses are most popular, how long users spend on different pages, and identify areas for improvement. This data is typically aggregated and anonymized for statistical analysis.

Functionality Cookies: These cookies remember your preferences and settings, such as language selection, display options, dashboard configurations, and personalized content preferences, to provide a more customized experience.

Marketing and Advertising Cookies: With your consent, we may use marketing cookies to deliver targeted advertisements, measure the effectiveness of our marketing campaigns, and provide personalized promotional content based on your interests and learning history.

Cookie Management and Control:

You maintain full control over cookie settings through your browser preferences. Most modern browsers allow you to:

View and manage existing cookies
Block cookies from specific websites
Set preferences for accepting or rejecting different types of cookies
Receive notifications when cookies are being set
Delete stored cookies

Please note that disabling certain cookies may affect platform functionality and limit your ability to access some features.

7. International Data Transfers

Global Service Delivery:

As Growth Catalyst Academy by Digital Mind Collective serves students worldwide across multiple countries including India, UAE, Qatar, Saudi Arabia, UK, USA, Canada, Singapore, and others, your personal information may be transferred to and processed in countries other than your country of residence.

Data Protection Standards:

We ensure that all international data transfers comply with applicable data protection laws and maintain appropriate safeguards to protect your personal information. This includes:

Using standard contractual clauses approved by relevant authorities
Implementing adequacy decisions where available
Employing other legally recognized transfer mechanisms
Ensuring all international processing partners maintain equivalent data protection standards

8. Data Retention Policies

Retention Principles:

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

Active Account Data: Personal information for active accounts is retained as long as your account remains active and you continue to use our services.

Course Progress and Achievements: Learning progress data, certificates, and completion records may be retained longer to provide ongoing access to your educational achievements and maintain accurate academic records.

Legal and Compliance Requirements: Some information may be retained longer when required by law, for tax purposes, to resolve disputes, enforce our agreements, or protect our legal rights.

Inactive Account Management: If your account becomes inactive for an extended period, we may delete or anonymize your personal information in accordance with our data retention schedule and applicable laws.

9. Children’s Privacy Protection

Age Restrictions:

Growth Catalyst Academy by Digital Mind Collective is designed for adult learners and individuals aged 18 and above. We do not knowingly collect personal information from children under 18 years of age without proper parental consent.

Child Data Protection:

If we discover that we have inadvertently collected personal information from someone under 18 without verifiable parental consent, we will promptly delete such information from our systems and terminate any associated account.

Parental Responsibility:

If you are a parent or guardian and believe your child has provided personal information to our platform, please contact us immediately using the contact information provided below so we can remove the information and take appropriate action.

10. Privacy Policy Updates and Changes

Policy Modifications:

We may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, business operations, or technology improvements. When we make significant changes, we will:

Notification Methods: Notify users through email, platform notifications, or prominent notices on our website about important privacy policy changes at least 30 days before they take effect.

Transparency: Clearly indicate the effective date of any privacy policy updates and provide detailed information about what changes have been made and why.

Continued Consent: Your continued use of our platform after privacy policy updates constitutes acceptance of the revised terms. If you do not agree with the changes, you may discontinue use of our services.

11. Contact Information and Privacy Support

Privacy Inquiries and Support:

If you have questions, concerns, requests, or need assistance regarding this Privacy Policy, your personal data, or our privacy practices, please contact us through the following channels:

Email Support: digitalmindcollective@gmail.com – For detailed privacy inquiries, data access requests, deletion requests, or comprehensive support requiring documentation and follow-up.

WhatsApp Support: +918304008201 – For immediate privacy-related questions, urgent concerns, or real-time assistance with privacy matters.

Response Commitment:

We are committed to responding to privacy inquiries promptly and transparently. We will acknowledge receipt of your request within 48 hours and provide a complete response within 7-10 business days for most privacy-related requests. Complex matters may require additional time, and we will keep you informed of our progress.

Data Protection Officer:

For specific data protection matters, privacy rights requests, or compliance questions, you may direct your inquiries to our designated data protection representatives who specialize in privacy law and can provide expert assistance.

12. Legal Ownership and Responsibility

Platform Ownership and Accountability:

This Privacy Policy and all associated data protection practices are implemented under the direct ownership and oversight of Mr. Sourav Dev and Mr. Abhinav Krishna, the legal owners of Growth Catalyst Academy by Digital Mind Collective. They maintain ultimate responsibility for privacy compliance, data protection standards, policy enforcement, and ensuring the highest levels of user privacy protection.

All privacy-related decisions, data processing activities, and policy implementations are conducted under their direct authority and in accordance with applicable privacy laws and regulations.

Contact Information Summary:

For all privacy-related inquiries, data requests, concerns, or support:

Email: digitalmindcollective@gmail.com
WhatsApp: +918304008201

Legal Owners: Mr. Sourav Dev and Mr. Abhinav Krishna

Effective Date: This Privacy Policy is effective as of the date of your first use of our platform and remains in effect until modified in accordance with the procedures outlined above.

By using Growth Catalyst Academy by Digital Mind Collective, you acknowledge that you have read, understood, and agree to the comprehensive data collection, usage, and protection practices described in this Privacy Policy.